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Kirsebærkroen — The Inn Between
Last updated: 7 May 2026 · Version 0.1

1. Scope

These terms and conditions ("Terms") apply to all reservations made directly with Kirsebærkroen — The Inn Between, operated by The Inn Between ApS, company reg. no. 42076627 ("we", "us", "the inn"), whether the booking is made through our website, by email, by phone or via third-party booking platforms. By completing a booking you accept these Terms.

2. Booking and confirmation

  • You must be at least 18 years old to make a reservation.
  • A reservation is binding once you have received written confirmation from us by email.
  • You are responsible for ensuring that the contact details you provide are correct.

3. Prices and payment

  • All prices are in Danish kroner (DKK) and include VAT and applicable duties unless stated otherwise.
  • We reserve the right to correct obvious pricing errors.
  • At the time of booking, a pre-authorisation is placed on the payment card provided as security for the reservation. The full amount for the stay is charged at check-in.
  • For group bookings of four or more rooms, a reservation fee of 50% of the total amount is charged at the time of booking. This amount is non-refundable. The balance is charged at check-in.
  • We accept Visa, Mastercard and other common payment cards. Payments are handled by our payment provider; we do not store full card details.

4. Cancellation, changes and no-shows

  • Cancellations and changes can be made using the contact details in your confirmation, or through the channel you booked with.
  • Free cancellation up to 2 days (48 hours) before the day of arrival.
  • For cancellations within 2 days of arrival, the price of the first night is charged.
  • In the event of a no-show or early departure, the full amount for the stay is charged.
  • For group bookings (four or more rooms), the reservation fee described in section 3 is not refunded on cancellation. In the event of a no-show, the full amount for the stay is charged.
  • Where a booking is made through a third-party platform (for example an online travel agency or a tour operator), the cancellation terms stated by that platform at the time of booking apply and take precedence over these Terms.

5. Changes and disruptions on our side

  • If we exceptionally have to cancel a confirmed reservation for reasons other than force majeure, we will notify you as soon as possible and refund the full amount paid. Where reasonably possible, we will help you find alternative accommodation. Beyond this, our liability is limited as set out in section 8.
  • Where reasonably necessary, we reserve the right to move a guest to accommodation of a comparable standard.
  • Minor or short-lived disruptions to individual facilities, services or amenities do not in themselves give a right to a refund or compensation, and we make reasonable efforts to remedy or replace the affected service.
  • In the case of more substantial disruptions that significantly affect your stay, we will assess the situation using reasonable judgement and offer an appropriate remedy — for example a proportionate refund, alternative arrangements, or the option to cancel at no further cost. The nature of the remedy is determined by the specific circumstances.
  • Any goodwill gestures (for example upgrades, vouchers or alternative arrangements) are made at our discretion and imply no admission of liability.

6. Arrival and departure

  • Arrival (check-in): from 15:00 on the day of arrival.
  • Departure (check-out): by 10:00 on the day of departure.
  • Late check-out can be arranged subject to availability and may incur a fee.
  • Valid photo ID may be required at check-in.

7. House rules and cleaning fees

  • Smoking is not permitted indoors. A cleaning fee of DKK 1,000 is charged for any breach.
  • Pets are welcome. Please let us know when booking, as some rooms are kept allergy-friendly. A cleaning fee of DKK 250 per animal is charged. If the accommodation requires extraordinary cleaning because of the animal, a further DKK 1,000 is charged.
  • If the accommodation is left in a condition requiring extraordinary cleaning beyond normal use, a cleaning fee of DKK 1,000 is charged.
  • We ask all guests to respect quiet hours between 22:00 and 07:00.
  • Children of all ages are welcome. Extra beds and cots are subject to availability and may be charged separately.

8. Liability and damage

  • The guest is liable for damage to the inn's property caused by the guest or by the guest's visitors, beyond normal wear and tear.
  • The inn is not liable for loss of, theft of or damage to guests' personal belongings unless caused by gross negligence on our part, or unless mandatory law provides otherwise.
  • Our total liability in connection with the stay is limited to the amount paid for the booking, except in cases of intent or gross negligence.

9. Force majeure

We are not liable for failure to meet our obligations where this is caused by circumstances outside our reasonable control, including but not limited to fire, flood, storm, power failure, strike, pandemic, or orders or interventions by public authorities. In such cases we will, where possible, offer rebooking or a refund of prepaid amounts not already spent.

10. Personal data

We process personal data about you in connection with your booking and your stay. Read more about what we collect, why and how we use it, and about your rights, in our Privacy Policy.

11. Complaints

Complaints should be raised with us as soon as possible during your stay, so that we have the chance to put things right. Written complaints can be sent to info@kirsebaerkroen.dk.

12. Governing law and jurisdiction

These Terms are governed by Danish law. Disputes arising in connection with your booking or your stay are settled by the competent Danish courts. Consumers may also use the European Commission's online dispute resolution platform at https://ec.europa.eu/consumers/odr. These Terms exist in Danish and English; in the event of any discrepancy between the two language versions, the Danish version prevails.

13. Contact

Kirsebærkroen — The Inn Between (The Inn Between ApS)
Kirsebærvej 1, 4720 Præstø
Company reg. no.: 42076627
Phone: +45 51 95 05 59 (Mon–Fri 10:00–14:00)
Email: info@kirsebaerkroen.dk